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Equipment Shipment and Data Center Visits -
For security of our customers, there are certain procedures that you will need to be acquainted with when visiting or shipping equipments to our facilities. We have outlined the procedures that we think would be helpful for you to know.
1. Visiting the Data Center
- Customers can obtain physical access and visit the data center at anytime-- 24 hours a day, 7 days a week.
- To ensure security of customer equipments, a technician escort will be required for visiting customers. In order to ensure that an escorting technician is on-site at the facility to meet you, please give us a call at 617-849-7278 at least one hour in advance prior to your visit. You can also contact us by email in advance to schedule a date of your visit.
- A government issued photo ID such as driver's license will be needed for security verification purposes. Building security will need to check your ID before letting you into the facility, so please be sure to have it with you when visiting the data center.
2. Shipping Equipments to Our Data Center
- Customers can ship their equipments directly to the data center prior to installation.
- For security reasons, customers must notify our support department by calling 617-849-7278 or by email prior to shipping so that we can create a ticket to track the progress of your shipment and notify our shipping and receiving (S&R) department. S&R may reject your shipment if we have not been previously notified of incoming shipment. Please provide us with carrier name and tracking number if you have that information available to you.
- Please note that we are not responsible for any lost packages or delays due to our S&R department rejecting your package because we were not notified of incoming shipment. Procedures on package delivery exception in the event of an S&R reject is entirely up to your shipping carrier.
- Use the following To address when shipping your equipment:
TowardEX QuantumColo LP
ATTN: John Fleming
1 Summer Street, 5th Floor
Boston, MA 02110
3. Shipping and Receiving Policies
- It is the responsibility of the customer to pay for all fees associated with the shipments, including shipping, retrieval and related fees charged by the shipper. Under no circumstances shall TowardEX pay for any fees as a result of receiving or handling customer's shipment. In the event of such occurance, TowardEX will bill the customer for its costs incurred and customer agrees to reimburse TowardEX on such expenses.
- COD (Cash on Delivery) shipments will be rejected upon arrival. TowardEX will not accept Cash on Delivery shipments on the customer's behalf.
- Shipments containing hazardous materials will be rejected.
- Customer is responsible for ensuring that all shipments are clearly labeled with the company name/identifier or with the To: address listed on this information bulletin. Unidentified packages will be rejected.
- All shipments must be made during business day - Monday through Friday, from 7:000 AM until 5:00 PM local time. Any package handling or shipment requests performed outside of business hours will be assessed with a minimum of 4-hour remote hands service charge.
- TowardEX reserves the right to visually and/or physically inspect any and all shipments to or from its facilities when such shipments enter the shipping/receiving area. At the time of TowardEX's inspection of any shipments to/from our facilities, TowardEX may record serial numbers for equipment of a customer with estimated value in excess of $1,000 as estimated by customer. Accordingly, when packing equipment for shipping, each customer should be aware that TowardEX personnel will need access to the serial numbers on the equipment being shipped, and should seal boxes after serial numbers are recorded.
- Customers are responsible for moving their shipments from the shipping/receiving warehouse area. If the customer wishes TowardEX to perform such functions as well as packing or unpacking the shipments and disposing of packing materials, the customer may do so using our remote hands service. Contact our support department to request such assistance. Standard remote hands service charge will be assessed.
- TowardEX will provide storage for the received package in our secure warehouse for up to 15 days after notifying the customer of shipment's arrival. After 15 days, your package will be subject to a daily storage fee until it is picked up by you for installation or otherwise removed from our premises. Storage fee will be charged at rate of $5 per day per package for most shipments. Individual packages exceeding 70 pounds (31.5 kg) will be subject to a storage fee of $50 per day. Any packages exceeding loading weight of 150 pounds (or 68 kg) will be subject to an escalated storage fee of $100 per day.
- If the customer has still not retrieved the shipment 45 days after its arrival, the shipment may be returned to the "shipped from" address at customer's expense under the remote hands service. TowardEX is not responsible or liable for any missing or damage to any customer's equipment or package which may occur during the packaging and/or shipment of such equipment.
